4 SQR Broadband Help

Problems with connecting to your ADSL ? - How to test your Internet Connection is working and its speed

With most UK connections for Broadband Internet Access going through the BT network in one form or another the best way to test your ADSL line is using a BT test user account Broadband test. If you are unable to connect to ADSL using the login details provided by your ISP, then try the alternatives below to test your connection.

Here are the login settings to use for your router or modem to connect to the BT test domain.

User: bt_test@startup_domain

BT will ignore any password present in the password box, and therefore is not necessary to delete or modify these settings.

If you are unsuccessful connecting to BT test account and are sure your ADSL line has been activated and all hardware wiring is correct then contact your ISP to let them know.

If you connect successfully you can determine whether your computer software (e.g. Internet Explorer settings & firewall)and DNS are configured correctly by going to this URL:

http://www.bt.net/digitaldemo/

If you can view this website then congratulations your software and hardware is configured correctly.

If the above is successful, then you have confirmed that your line is ADSL enabled and that the ADSL is working. The next test is to confirm that you can connect to your ISP. To do this, change the login settings again to use:

User: bt_test_user@your_connnection_pipe where your_connection_pipe is the bit after the @ symbol in your ADSL login.

This will test that you can login to your ISP using a default login. If this works, then it generally means one of two things: your ISP has not yet set up your account, or you have entered your details incorrectly.

Note that if you are successful with the above, you may now find that your login details work correctly even if they did not before. This can happen if the "session" you have with BT had failed to expire properly; reconnecting with a different login will usually clear this.

ADSL line Speed Broadband speed test
This is a test often used by BT engineers when testing the speed on customer's ADSL connections. It basically tests the time it takes your system to download a file from a BT server and thus determines the effective transfer speed of your connection. This test differs from the normal Internet speed for your ISP as the test only involves the BT network.

Here are the login settings to use for your router or modem to connect to the BT speed test domain.

User: speedtest@startup_domain

BT will ignore any password present in the password box, and therefore is not necessary to delete or modify these settings.

Once connected you will be able to access the bt speedtest URL http://speedtester.bt.com

On that page you will be prompted to enter your telephone number then click the "GO" button.

After a short time your results will be displayed against the different speed internet connections to give you a fair idea of your ADSL line speed compared to your service.

It is recommended that you repeat the test several times to give an average tested transfer speed. To repeat the test just click your browser's back button, which will take you back to the first page. Then just click the GO button again to repeat the test. Don't be surprised if the test results vary from test to test, this is not an accurate test but again will give you a fair idea of your ADSL line capacity.

Setting up Email
Need help on setting up email with your Broadband connection ?
Checkout the email help page